However, the users were most dissatisfied with vendors' negotiation and contract strategies. In general, Geographic Information Systems users were most satisfied with vendors providing remarkable service experiences. With a Net Emotional Footprint of +79, AutoCAD Map 3D performed well overall, mainly for being reliable. Maptitude from Caliper received a Net Emotional Footprint of +80 and exceeded user expectations in being trustworthy. Hexagon Geospatial Solutions, with a Net Emotional Footprint of +90, ranked strongly on being respectful. It aggregates emotional ratings from 26 provocative questions, creating a powerful indicator of the overall user feeling toward the vendor and the product. SoftwareReviews' Net Emotional Footprint measures high-level user sentiment. Best Geographic Information Systems for Client Experience Announced by SoftwareReviews (Photo: Business Wire)
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